The safety of our treasured residents and team is our absolute priority. At present, our care home regulator, The Care Quality Commission, are continuing to monitor and engage with care providers to maintain standards and promote the delivery of best practice.

 

CARE QUALITY COMMISSION ASSESSMENT OF CARE DURING COVID-19

We are pleased to share the positive findings of their report published on 13th May 2020 into the safety and effectiveness of care at Bridge House. The report inspected four aspects of infection control and was conducted by telephone interview:

• Safe Care and Treatment
• Staffing arrangements
• Protection from Abuse
• Assurance Processes, Monitoring and Risk Management

CONSISTENT AND EFFECTIVE INFECTION CONTROL AND PREVENTION

The CQC highlighted that we are managing the impact of the COVID-19 pandemic.

Namely; “The service was managed well throughout the pandemic. The registered manager told us they had plenty of PPE stock and that they adhered to PHE guidance. Staffing levels remained appropriate, with use of staff from other departments and agency staff. Strong leadership provided by an experienced management team enabled all systems and processes to function properly throughout the outbreak. Staff were provided with appropriate guidance and support. The quality assurance systems remained effective and notifications and referrals were sent in a timely manner.”

The report stated that:

• There were systems to assess and respond to risks regarding infection prevention and control, including those associated with COVID-19.

• Essential equipment, such as personal protective equipment, was available in sufficient quantities to help us manage the impact of COVID-19.

• We had taken steps to ensure the environment was as effective as possible in containing an outbreak of COVID-19.

• There were enough suitably skilled staff to provide people with safe care in a respectful and dignified way during the COVID-19 pandemic.

• People were being safeguarded from abuse, harassment and discrimination.

• There were effective systems to monitor the overall quality and safety of care being provided at the service during the COVID-19 pandemic.

You can read the full report here.

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