Providing peace of mind for family and residents
At Bridge House, nothing makes us happier than hearing that we have given a family back their peace of mind, knowing that their loved one is safe and happy. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their families in our anonymous annual survey. Their feedback is deeply valued and used to continually improve our service.
This is the heartwarming response to our 2021 survey.
Compassionate, personalised care
Our skilled team receives on-going training and professional development so they can provide the quality, compassionate care that residents deserve. 100% of families told us that staff are capable of providing the care their loved one needs, and 100% of residents felt that our team knows their needs and preferences well. One relative told us: “I have been really impressed with the care my mum has received. The staff have been lovely and
Kindness, dignity and respect
We were delighted that 100% of families said that residents are treated with kindness and compassion, dignity and respect and that they would be happy to recommend Bridge House to a friend. One family member commented, “The staff have been extremely good, cheerful, caring and very easy to approach, as are the managers.”
A happy home
Our team curates a varied schedule of meaningful activities that encourage friendships and connections, so we are thrilled that 100% of residents said they are encouraged to take part in hobbies of interest to them. One respondent told us: “It’s got everything, it’s charming, it’s beautiful. I think it’s a lovely place.” We are proud that 100% of families agree this makes our home a happy place.
Safety during Covid-19
During the Covid-19 pandemic, it has been our absolute priority to keep residents safe and families regularly updated, so we are delighted that 100% of families and friends agreed that staff have done all they can to keep residents safe during the pandemic.
9 out of 10 also agreed that they have been kept up to date with any changes to their relative or friend during this unprecedented time. One family member told us: “Everyone has done a very good job in extremely difficult circumstances. I’m forever grateful.”