Steph, May 13, 2019
I hope you’re well. I don’t know if you remember me – I’m Steph, Margaret Debere’s daughter. Mum was with you three years ago. As it was this time of year that she arrived, I paid a spontaneous visit to Bridge House yesterday. I was sorry to have missed you, but wanted to let you know that I was blown away by the warm, kind welcome I received from the staff I met – both those who knew me and people who have joined since Mum died. It was an utterly supportive and welcoming environment, for which I was very grateful. In particular, Clive, Chantelle and Michael were so friendly and all encouraged me to come back as much as I need, and Sonia, whom I hadn’t met before, was very kind and gave me a much-needed hug when I explained who I was and asked to go into the garden. It was lovely to find Mum’s picture still on the wall in the memory tree (dancing with you at the Queen’s birthday tea!) and so precious to be in a space very close to her and without any of the clamour of daily life.
I also wanted to say many congratulations on the earning your Ofsted Outstanding rating. This entirely reflects our (continuing) experience with you and is very well deserved. You must be so proud. I would love to come back again soon and hope to see you again you next time. In the meantime, thank you again for all you have done for Mum and our family, and good luck with your fantastic work.
Very best wishes,
Dr Charlotte Treacy, Abingdon Surgery, February 20, 2019
The Abingdon Surgery has been collaborating with Bridge House for one year. This had led to improve communication between clinical staff and greater continuity for care for patients. Bridge House nursing staff are very responsive to patient’s needs and liaise effectively with medical staff at the surgery to optimise patient outcomes. It is very pleasing to hear that Bridge House has achieved an ‘Outstanding’ rating at recent CQC inspection.
The Griffiths Family, February 18, 2019
Dear June, Sybill and all at Bridge House
This is to say thank you from all the family for everything you did for Gillian over the past few years.
She was made welcome from the moment she arrived for her first respite break almost four years ago, thanks to your kindness and wonderful care, she felt happy and cherished until the end.
We are so grateful that she was so well looked after and that you all took the trouble to talk to us honestly and listen as she declined enabling her to have a good and peaceful death and for our family – and dog – to spend quality time with her in her in her last days.
We were blessed in having Bridge House as Gillian’s last home, thank you from the bottom of our hearts.
The Griffith’s Family.