At Bridge House we are committed to providing high quality care that is effective and responsive, delivered by an expert team that is well-led and supported in an environment that is safe and secure enabling residents to enjoy a better quality of life.
Here is what the Care Quality Commission (CQC) said about our home:
- People received care from staff who understood their needs. Staff received adequate training and support. People felt supported by competent staff.
- There was a calm, warm and friendly atmosphere at the service. Staff we spoke with were motivated and inspired to give kind and compassionate care. Staff knew the people they cared for and what was important to them. People’s choices and wishes were respected and recorded in their care records.
People spoke about an open culture and felt the service was responsive to any concerns raised. There had been many compliments and positive feedback received about the staff and the care people had received.
- During our inspection we observed many caring interactions between staff and the people they supported. People were relaxed in the company of staff. People’s preferred names were used on all occasions and we saw warmth and affection being shown to people.
- People were positive about the care they received. Comments included; “Carers do treat me with kindness and compassion.” “Yes they treat me very well with kindness and respect” and “They (staff) have a caring approach. It’s not just a job, they really look after us”.
- People were treated with dignity and respect by staff and they were supported in a caring way. We saw staff ensured people received their care in private and staff respected their dignity.
- People’s well-being was the central focus of the planning, assessment and the delivery of care.
- Staff had a caring approach to their work. Comments included; “It’s very caring here, I love it”, “I love working here. I love the residents and we have a good team.”
- People told us they enjoyed their food. They were supported to have a meal of their choice by organised and attentive staff. People were supported to have their nutritional needs met.
- People were pleased with the quality and consistency of care they received.
- People and their relatives knew their key workers and met with them regularly to discuss any changes in care. This formed meaningful relationships between people, their relatives and staff. Where a person’s needs had changed, the care plan had been updated to reflect these changes.